Skip to content
Back to case studies

Stuart Generates 25% of Its Opportunities With Cognism

Stuart, an on-demand delivery platform, meeting the delivery needs of all business sectors (food, grocery and retail), uses Cognism’s B2B data for prospecting. Over the last 6 months, they have used Cognism to:

  • Generate 25% of their opportunities. 
  • Achieve a 25% call connect rate. 
  • Convert 17% of their connected calls into meetings booked. 
  • Land deals worth up to €225,000 ARR.
  • Be more efficient, motivated and effective.
Stuart

25%

Opportunities generated.

25%

Call connect rate.

Website:
Company size:
300
Industry:
Transport & Logistics
HQ:
Paris, France
Teams using:
Sales

Stuart is an intermediary that connects a fleet of couriers to operate white-label deliveries for all its customers in France, the UK and Poland. It was founded in 2015. It enables businesses across all industries to benefit from fast and reliable on-demand delivery solutions (express delivery in less than 1 hour and/or on a scheduled basis) via a platform that connects merchants to a fleet of geo-located independent couriers.

Stuart’s international sales teams use Cognism for prospecting. In France, the sales team consists of four people, including a sales manager and two salespeople who handle the mid-market and small and medium-sized business segments.

The challenge

Why did Stuart choose Cognism?

We spoke to Grégoire Berthet, Stuart’s Head of Sales France, to learn how prospecting works there.

Before Cognism, the team used a series of prospecting tools to find their B2B data. Stuart’s management selected Cognism.

Grégoire said:

“Cognism was chosen by leadership for its price-to-data-quality ratio and because it’s easily deployable with a simple-to-use dashboard.”

In addition, Cognism is GDPR and CCPA compliant and places particular value on data compliance, taking into account international lists such as Bloctel in France.

Grégoire also noted the quality of Cognism’s data:

“From a sales point of view, you expect to get the wrong numbers and people. But with Cognism, very few people complain about being called.”

The solution

How does prospecting work at Stuart?

Grégoire explained Stuart’s use case:

Stuart divides its prospecting into SMB (fewer than 20 sales outlets), Mid-Market (between 20 and 80 sales outlets) and Enterprise (over 100 sales outlets).

“With small accounts, the sales cycle can go really quickly. It can take 1 or 2 months with customers who do their own onboarding.”

“On the other hand, for Mid-Market, the sales cycle is 0 to 6 months. In the Enterprise segment, this can be 1 to 2 years, or even longer.”

Therefore, the team needs reliable data and to create solid relationships with its prospects by carrying out account mapping to approach its biggest prospects.

In the Mid-Market segment, Stuart’s sales staff primarily target founders and general managers. In the Enterprise segment, they contact C-levels (Head of Operations, Head of Marketing, Head of Digital, VPs, CEO, GM) and sometimes use a bottom-up approach, starting by approaching subsidiaries or end-users.

How does Stuart’s sales team use Cognism?

Stuart has integrated Cognism into its sales process to improve efficiency.

Grégoire explained in detail:

“In our process, we use LinkedIn Sales Navigator to do our mapping. Thanks to Cognism’s Browser Extension, we don’t need to change pages or windows - it opens automatically. Thanks to the Salesforce CRM integration, we can very quickly create leads in one click.”

This means that Grégoire and his colleagues can benefit from all the information provided by Cognism without having to copy and paste or open the software in a new window.

They can take advantage of the data without any credit constraints, as Cognism gives unrestricted access to contact and company data (subject to a fair use policy).

Grégoire said:

“Today, we mainly use Cognism because there are no restrictions and thanks to the licences we have.”

The results

What results has Stuart’s team achieved with Cognism?

Stuart’s sales team mainly uses Cognism as its lead generation data provider.

By combining Cognism’s data with an effective sales strategy, Stuart’s sales team has achieved excellent conversion rates over the last two quarters.

“Thanks to Cognism, we manage to catch opportunities. It’s the number one source of our phone numbers. We combine them with a strong sales script, which gives us a good conversion rate.”

“Between the start of Q4 2024 and the end of Q1 2025, we made 600 calls, 150 connected, and from that we booked 26 meetings.”

This meant that Stuart’s sales team achieved a 25% call connect rate, with 17% of these leading to booked meetings. 

These meetings enabled them to win several sales, most of them mid-market+, along with many other opportunities still in progress.

“So far, a few opportunities we’ve closed with Cognism have generated €225,000 ARR in sales from just one account."

- Grégoire Berthet, Head of Sales France, Stuart

Have there been any intangible benefits to using Cognism? 

In addition to the tangible results, Cognism’s data and its ease of use have enabled Stuart’s sales team to be more efficient and motivated.

Grégoire explained:

“We’re really happy with it and we’ve saved a lot of time! Once we’ve mapped the accounts and have the right phone numbers and emails, we don’t waste time reaching out to the wrong people.”

“With certain opportunities, we save one or two months that we’d otherwise spend struggling to find phone numbers and emails.”

Having data with unrestricted usage gives sales teams peace of mind, particularly when it comes to progressively expanding into larger accounts.

“The fact that there are no credit limits is a great comfort for us. It’s a lot less frustrating to be able to say to ourselves: ‘We’ve got the tool whenever we want it, it’s great.’”

“It allows us to get our foot in the door with organisations, even if they’re not head office contacts, and it helps us to mature our interactions.”

Stuart’s team organisation has evolved over the last few months, but Cognism has helped them achieve their goals along the way.

Grégoire said:

“We no longer have SDRs, but when we did, it not only helped them meet their targets but also helped to exceed targets every month.”

“When salespeople are having trouble reaching contacts, it can be really demoralising. So it’s a huge motivator to have a tool that makes reaching out more straightforward and enables the team to hit their targets.”

“Today, all AEs make cold calls. A quarter of our opportunities come from Cognism.”

How does Stuart find Cognism’s customer experience?

Grégoire shared his experience with Cognism’s Customer Success department:

“We’ve had several training sessions and have a close relationship with the team. They show us how to use the tool properly and give us regular recommendations. We also receive emails about new features.”

“Cognism’s software is very easy to understand, there’s no real need for training. The support and customer service are also great. I would absolutely recommend it!”

Get data-powered recommendations